Privacy Policy for Cokora

Introduction

Welcome to Cokora! We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our mobile application.

Our Privacy Commitments

At Cokora, we believe in transparency and user control. Here are our core privacy commitments:

Information We Collect

Information You Provide

• Account registration details (email, username)
• Profile information you choose to share
• Content you create or upload within the app
• Communications you send to us

Information Automatically Collected

• Usage Analytics: We use Google Analytics and PostHog to understand how our app and website are used, including features accessed, time spent in the app, screen views, and user interactions. PostHog collects anonymized event data and does not store your name or email unless you are an identified user
• AI Assistant Observability (Langfuse): When you use the Cokora AI Assistant (beta), we capture anonymized operational logs through Langfuse, a third-party LLM observability service. These logs may include technical metadata such as response times, token usage, which specialist consultant handled your question, error diagnostics, and conversation content needed to debug and improve the Assistant. Logs are anonymized: we do not include your name, email address, or other personally identifying information. We may include internal user, session, and baby IDs to correlate traces for debugging; these are non-PII technical identifiers only and cannot identify you on their own
• Error Logs: We automatically log mobile app usage data to identify and fix technical errors, crashes, and performance issues
• Location Data: We collect your location information solely to provide relevant weather information. We do not store or track your location

Device Information

• Device type, operating system, and version
• App version and settings
• Unique device identifiers
• Network connection information

How We Use Your Information

• Service Provision: To provide, maintain, and improve the Cokora app experience
• Personalization: To customize content in the application
• Technical Support: To identify, troubleshoot, and resolve technical issues
• Analytics: To understand app and website usage patterns and improve our services through Google Analytics and PostHog
• AI Assistant Quality: To monitor, debug, and improve the beta AI Assistant using anonymized Langfuse observability logs
• Communication: To respond to your inquiries and provide customer support
• Security: To protect against fraud, abuse, and security threats

Information Sharing and Disclosure

Third-Party Services

• Google Analytics: We share anonymized usage data with Google Analytics to analyze app performance and user behavior
• PostHog: We use PostHog for product analytics on our website and mobile app. PostHog collects anonymized usage data such as page views, screen views, button clicks, and feature usage. PostHog does not receive your name or email address. You can learn more about PostHog's privacy practices at posthog.com/privacy
• Langfuse: We use Langfuse to capture anonymized operational logs from the AI Assistant (beta), including technical performance data and conversation traces used to diagnose errors and improve response quality. We do not send your name, email address, or other personally identifying information to Langfuse. Internal user, session, and baby IDs may be included for trace correlation; these are non-PII identifiers only. You can learn more about Langfuse's privacy practices at langfuse.com/privacy
• Cloud Services: When you enable cloud sync, your data is stored securely in Cokora Cloud infrastructure

Legal Requirements

We may disclose your information if required by law, legal process, or to protect the rights, property, or safety of Cokora, our users, or others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction, but will remain subject to this privacy policy.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication measures
• Secure cloud infrastructure

Your Rights and Choices

Account Management

• Access: You can access and review your personal data within the app settings
• Correction: You can update or correct your personal information at any time
• Deletion: You can request deletion of your account and associated data

Location Services

• You can enable or disable location services for Cokora through your device settings
• Disabling location services will limit the functionality of certain sections of the app

Data Retention

• Active Accounts: We retain your data while your account is active and as needed to provide services
• Deleted Accounts: When you delete your account, we remove your personal data from Cokora Cloud within 7 business days
• AI Assistant Logs: Anonymized Langfuse observability logs are retained only as long as needed to monitor and improve the Assistant, then deleted or aggregated according to Langfuse's retention settings
• Legal Requirements: Some data may be retained longer if required by law or for legitimate business purposes

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data during such transfers.

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any material changes by:

• Posting the updated policy in the app
• Sending an email notification (if you have provided an email address)
• Displaying a prominent notice within the app

Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us: